Buy, Sell and Trade

The account password should be at least an 8 digit alphanumeric combination and include capital letters. If you entered the password incorrectly , we would recommend you to change your password. Please click 'forgot password?' in the log-in page to initiate the process.

When you want to verify your identity documents in Venice Swap, you should click on dashboard and after that click on kyc button, in the next step you can upload a photo from your identity documents such as government issued card or driving license or your passport for basic level.

In basic level you have withdrawal daily limits, but if you want to increase your withdrawal daily limits you can choose advance level and upload a selfie from your identity documents and either upload a photo from gas or electricity or other utility bill; after that if you want to increase your withdrawal limit furthermore, you can request it in support ticket section.

After logging in, please find “Wallet” > ”spot Wallet” > “Deposits”, select or input the coin you want to deposit. Please notice that some of the tokens require a tag/Memo/Payment ID for deposit, you will need to input the corresponding tag/Memo/Payment ID when you deposit those coins.

Let's take BTC as an example. You can choose to deposit in two ways: Click “Copy” to paste the coin address to the BTC coin address from sending platform; Or scan the QR code of sending platform.

Tips:

- Please confirm your deposit address and the type of coin if it is correct

- Your deposit will be credited to your account after specified network confirmation. (You can see how many confirmation is needed in deposit page)

To enable Google 2FA, please install Google Authenticator app on your mobile phone first and refer to following instructions:

- PC Webpage: after login to your account, please go to 【Security】

-【Google Authenticator】

-【Enable】and follow the instruction.

The Anti-Phishing Code is a security feature provided by Venice Swap that allows users to add an extra layer of security to their account. Once you have enabled the Anti-Phishing Code, it will be included in all genuine emails sent to you from Venice Swap. This code will help you to discern real emails from phishing emails, helping you to prevent phishing attempts. Please check the following instructions to setup:

- After login to your Venice Swap account, you can find Anti-Phishing Code setting in the security tab. To get started, click on the button labeled “Create Anti-Phishing Code”.

- You will now be prompted with a field where you can enter the Anti-Phishing Code that you desire. The code must be a minimum of 8 characters with both uppercase letters and numbers. It is advised to choose a code that is not easily guessed but is easily recognized by you.

Let's make an example that you want to buy BNB using BTC. You may use Venice Swap on your PC website to trade. 

- PC web page: After logging in, click [spot] > click [Trade] at the top of the page, and select BTC in the menu in top right , select or search for the trading pair you want [BNB/BTC].

Currently, Venice Swap supports below types of orders:

- Market Order

- Limit Order

There are several situations you need to pay attention to:

- There may be a price difference of the actual filled price if your order amount is large. For example, the cheapest limit sell order available will not be sufficient to fill your entire market buy order, so your order will automatically match the following limit sell orders, working its way up the order book until it is completed.

- Crypto currency market fluctuates frequently and sometimes violently. In some cases, the market price reached the price you set but at that time there is not enough volume at the price to fill your order. When this happen, your limit order will be filled partially or sometimes not filled at all (If there are orders at the same price, Venice Swap will fill the order chronologically).